Terms of Use

These terms are the agreement between you and Double L Solutions Limited (“we”, “us”, “our”) for using the DocuStash app and website. We've kept them in plain English. By using DocuStash you're agreeing to them. If you don't, that's fine, just don't use the app. Questions? Email doublelsolutionsltd@gmail.com.

1. What DocuStash is

DocuStash is a mobile app (iOS and Android) and companion website that gives you a secure, private vault for renewal-related documents, such as insurance policies, MOT certificates, warranties, and memberships, plus reminders before they expire. It runs on a freemium model with Free, Premium, and Pro tiers offering different storage and features.

2. Your documents and content

DocuStash is a private, personal document vault, not a social or sharing platform. You keep full ownership of everything you store, and we don't claim any rights over it.

• Your files and the details you type (names, policy or reference numbers, notes, attachment names, and any custom fields) are encrypted on your device (AES-256) before upload, so what we hold is unreadable to us. Only your renewal dates and categories stay readable, so the app can remind you in time.
• Your content is only accessible by you. We can't view, read, or open it, and we don't share it with anyone. The key comes from your passphrase and never leaves your device, so if you lose it we can't recover your data for you.
• Because the content is encrypted, we can't moderate it. That means you're responsible for making sure what you store is legal and yours to keep. Please don't use the app to store anything you don't have the right to.

We do keep a little non-content information to run the service, such as your renewal dates, categories, and account activity, as described in our Privacy Policy. We back things up routinely, but please keep your own copies of documents that really matter to you.

3. Using the app responsibly

To use DocuStash you need to be at least 18 and give accurate account details. A few common-sense don'ts: don't try to break, probe, or bypass the app's security; don't upload malware; don't scrape or resell the app; and don't use it to harass anyone or for anything illegal. If you seriously misuse the app or break these terms, we may suspend or close your account.

4. The app itself

The app, including its code, design, name, and logo, belongs to us. You're welcome to use DocuStash for your own personal use, but please don't copy, resell, or rebrand it. This is about the app, not your documents, which are yours. If you send us feedback or ideas, we may use them to improve the app without owing you anything for it. That only covers feedback you send us directly, never the documents in your vault.

5. Subscriptions and payments

Paid tiers (Premium and Pro) are billed through the app store, which handles all payments, so we never see your card details. Subscriptions renew automatically unless you cancel, and you manage or cancel them through your store account. Refunds follow the relevant store's policy.

6. Availability

We work to keep DocuStash running well, but we can't promise it'll be available every minute. There may be occasional downtime, maintenance, or updates, and we may change or discontinue features over time. Because things can go wrong, please keep your own copies of documents that really matter to you. In Offline-only mode your documents already live on your device.

7. The legal bits

DocuStash is provided “as is”. We do our best, but we can't guarantee the app will always be error-free or uninterrupted, and we're not liable for indirect or consequential losses. Nothing here takes away rights you have as a consumer that can't be waived under the law. To the extent the law allows, our total liability to you is limited to what you paid us in the 12 months before the claim, or one month's subscription equivalent if you haven't paid anything.

8. Ending your account

You can close your account any time in the app, which permanently deletes your data (see the Privacy Policy). We may suspend or close an account that seriously breaks these terms or the law.

9. Governing law and disputes

These terms are governed by the laws of England and Wales. If something goes wrong, please email us first at doublelsolutionsltd@gmail.com and we'll genuinely try to sort it out informally before anything formal. The courts of England and Wales have jurisdiction over any dispute that can't be resolved that way.

10. Changes to these terms

If we change these terms, we'll update the “Last updated” date above and flag anything significant. Carrying on using the app after a change means you accept the updated terms.

11. Contact us

Questions or complaints about the app or these terms? Reach us at:

Double L Solutions Limited
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
doublelsolutionsltd@gmail.com